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  • Writer's pictureNicholas Samson

Canadian brands stagnant on customer experience

Forrester just released a report showing Canadian companies are struggling to continuously improve their CX and break away from competition.

As the President of one of Canada’s leading Customer & Employee Insights provider, I witness brands working hard to improve their customers experience using décor, offerings, and technology but most of the time it comes down to the person serving you making you feel valued as a customer.

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