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We Help Brands...
Manage customer reviews at scale

3 Reasons You Should Manage Your Online Reviews and Reputation

  • 01.

    Not replying to reviews simply says to your past, current and future customers that you don’t care about what they have to say.

  • 02.

    The number of reviews, quality of responses to the reviews and number of negative reviews affect Google’s search & rankings.

  • 03.

    Customers looking at your reviews want to see you value your customers by responding to your customers opinions which in turn means you will value them.

FEATURES, BENEFITS & INCLUSIVE SERVICES

  • Onboarding & Support

    We deliver a turn-key review management solution with ongoing support from a dedicated Client Success Specialist

  • Dashboard View

    Access insights for one location or all your locations in a single dashboard with powerful grouping and filtering.

  • Performance Insights

    Secure an understanding of exactly what your customers are doing before they reach your web property.

  • Reporting Suite

    Save, share, distribute, download and schedule reports across all data sets and locations.

  • Review Management

    Use the “Reviews Inbox” to effortlessly Manage reviews across all your locations. Reviews automatically retrieved daily.

  • Direct Responses

    Respond to reviews with personalized messages or leverage saved replies to provide a consistent approach.

  • Workflows

    Need to distribute yesterday’s negative review scores to 200 managers? We’ll set workflows to socialize reputation control.

  • Historical Data

    Access up to ten years of customer reviews for every location and up 18 months of Local Search Insights.

  • Review Purge

    Identify and remove old negative reviews that contain profanity, hate speech, personal attacks, etc.

  • Instant Alerts

    Email Alerts will notify you and stakeholders based on a specific reviewers rating so it can be dealt with immediately.

  • GMB Control

    Direct control over all your locations Google My Business listing and content within the platform including Bulk & Scheduled Posts.

  • Insight Team

    Our local visibility experts provide personalized video analysis reviews of your performance.

See All Your Reviews In The "Review Inbox"

 Built for immediate usability, for every sized business. The Reviews InBox is as easy to use like a personal email client.

  • Read your reviews, moderate a response, share them with your team.

  • Gone are the days of missing reviews, having to log in to each review site separately to read and moderate responses.

  • You can filter the reviews based on ratings so you deal with the low rated ones first and we can even set-up email alerts to notify you when someone submits a poor review so you respond to it in real-time, if you wish. 

Review Management with Unparalleled
Control and Visibility

Engage with all of your customers in all of your locations from a single control panel.

  • Connect to over 70 review boards such as Google My Business, Facebook, BBB, Bing, Foursquare, TripAdvisor, TrustPilot, Zomato, AVVO, Lawyers.com, RateMDs, Vitals, HealthGrades, and other platforms to bring everything into our industry-leading ReviewsInbox.

  • Easily monitor and respond to reviews in real-time, improve local search engine rankings, track performance, enhance your reputation, and drive additional sales.

  • Get updates from across the company or just a single location. See reviews, trends, map inclusion, insights, photo views, customer sentiment, and location citation details.

Your Dashboard is the Command Center

A beautiful dashboard and powerful grouping and filtering allow you to analyze your data in ways never before possible.

  • Daily, Weekly, and Monthly Dashboard reporting that provides visibility to reputation scores across every location and geographic region.

  • View insights (searches, maps, driving directions, phone calls, website visits, brand vs. indirect queries, and photo counts & engagement) by country, state/region, city/location to name a few.

  • View trends by day, week or month

  • Correlate your optimization efforts with actual results to prove ROI

  • Download the data to connect to your own BI tools

Tailor Access To Suit Your Organization

Enterprise-grade roles and access control allow you to scale your local optimization efforts to the entire organization.
 

  • Create roles for pinpoint visibility and control.

  • Give each stakeholders access to the sections that matter to them

  • Limit access by locations or groups of locations such as districts, regions, VP's.

  • Daily, weekly, or monthly reporting to key stakeholders by way of dashboard login, secure weblink or scheduled email.

From read-only to full administrative rights by location, region, district, province, or even country, we can build the structure that provides the right visibility and tools to all your internal and external stakeholders.

Facts That Affect Your Business Everyday

  • 87%

    of consumers trust online reviews as much as personal recommendations.

  • 7

    The number of reviews consumers read before trusting a business.

  • 30%

    of consumers name reviews as a key element for them when choosing a local business.

  • 55%

    of consumers are not likely to visit a local business if the owner does not respond to negative reviews.

  • 49%

    of consumers need at least a 4 star reviews before they choose a business.

"Reputation Manager" Scales to Fit Your Business Needs,No Matter How Many Locations, No Matter What Business

RESTAURANTS

Whether you manage a national chain, high-end bistro, or mom & pop pizza joint, restaurants live and die on their reviews. Word of mouth can make or break your restaurant location, how you handle the reviews can be just as important as earning good reviews in the first place.

RETAIL

The Data Is Clear: Customers read before buying and talk!

  • 88% have been influenced by an online customer review

  • 95% share bad experiences. 87% share good experiences

  • 54% share bad experiences with more than five people

  • 58% are more likely to tell about their experiences than they would 5 years ago.

AUTOMOTIVE

Dealerships, repair shops, independent mechanics, oil & tire change retailers gain a new level control over their reputation and local presence.

Our reporting suite helps you to build better customer relationships, allowing you to create a loyal customer base who are more likely to recommend you to others.

HOSPITALITY

The popularity of using reviews to make decisions for just about everything to do with hospitality and travel has never been higher. As is the competition who are turning to reviews as a method to boost scores by responding to comments which in turn boosts search engine results.

PROFESSIONAL SERVICES

Service companies such as portrait studios and barber shops, and from marketing and graphic design to daycare and babysitting. can leverage review responses that will drive more reviews, higher ratings, improved local search rankings, higher clicks through rate, and ultimately more sales.

HEALTHCARE

77% of patients turn to online reviews when initially selecting a doctor, dentist, clinic, medical laboratory or any other healthcare professional or facility.

Aggregate reviews from Google, Facebook, RateMDs, Vitals, Healthgrades, and other sources into a single, manageable ReviewsInbox and dashboard.

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© 2020 by FRESHFEEDBACK.