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We Help Brands...
Listen to their customers    

3 Reasons Why Brands Need To Hear The Voice Of The Customer

  • 01.

    Better Customer Experience

  • 02.

    Better Products
    & Services

  • 03.

    Top Line Revenue
    Growth

Benefits & Features

  • Multilingual

    Survey your customers and report the findings in 1 or more of the 204 available languages.

  • Dedicated Specialist

    A client specialist oversees each program to ensure continuity and outcomes.

  • Program Development

    We develop your program to suit your objectives, requirements and standards.

  • Contest Management

    If the incentive you offer to customers is a contest, we manage the entire process.

  • Instant Alerts

    Rescue customers and celebrate employee behaviours within seconds of survey completion.

  • Email Opt-in Growth

    Our impressive customer email opt-in rate drives revenue growth.

  • Social Referrals

    Encourage your delighted customers to post a positive comment about your brand.

  • Offer Management

    Incentivize customers and drive return visits with our offer management system.

  • Custom Reporting

    Each client's reporting and dashboard is built to suit their specific business needs.

  • Adhoc Reporting

    We provide custom reporting and dashborads to suit the specific needs of each client.

  • Data Integration

    We can integrate our data into enterprise system via API, SFTP, CSV or Zapier.

  • Data Migration

    We can easily move historical survey data and migrate to our system to ensure continuity.

An enjoyable survey experience every time

We're all used to boring surveys that don't engage customers, so we set out to change that by creating an experience for the participant that is enjoyable, fast and designed with the mobile user in mind. That's fresh thinking!

 

Since over 60% of our surveys are completed using a mobile device, we built our survey platform with mobile in mind first then adapted it to desktop.

The result is an experience that ensures that your survey participants can read the questions easily, answer them accurately and enjoy the survey experience from start to finish.

 

Every brand has a specific customer demographic which is why we offer 3 options to best reach your customers.

1. Traditional web-based survey using a custom URL.
 

2. Mobile link delivered to your customer's mobile devices so they can complete the survey on their device.
 

3. Survey completion by way of SMS text.

 

Close The Feedback Loop, Take Action & Drive Loyalty

Build a culture of gratitude, celebration and service excellence by recognizing employees who deliver above employee behaviours and empowering your stakeholders with the immediate information they need to salvage your brand's operation.

Our Instant Alerts deliver pertinent information to the stakeholder's mobile device or desktop within seconds of the customer completing the survey to help them "Rescue" customer relationships. "Rave" about great employees and personalized emails to "Thank" customers.

Our non-intrusive customer opt-in process will help add thousands of customers' email addresses to help you drive revenue. Our process can let your customers choose the type of relationship they want, the topics they want to hear about, and the frequency they want to hear from you. 

 

Every Marketer knows the value of customer email addresses ... so let us collect them for you.

No brand is the same, nor is its culture so one-size reporting doesn’t work!


We custom build the type, look, feel and frequency of reporting you need for all levels of your organization.


Once built, our dashboards allow stakeholders to monitor their specific KPI's, anytime and anywhere, using desktop or mobile devices.


To ensure your stakeholders get the insights they need to drive the business forward, we can deliver the interactive dashboard reporting by way of secure portal login, secured scheduled email or secure weblink.

No one-size fits all approach here! We custom build the type, look, feel and frequency of reporting you need for all levels of your organization. Once built, our dashboards allow stakeholders to monitor their specific KPI's, anytime and anywhere, using desktop or mobile devices.

 

Real-Time Dashboard Reports

AdHoc Reports

Need more info? We're here for you when you need a one-off report or we can schedule repeated reports to be delivered when you need them. 

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© 2020 by FRESHFEEDBACK.