Not Every Customer Experience Your Brand Delivers Is Perfect...
But having the right information at the right time can minimize, and in most cases, repair the damage done to your brand’s reputation.
Our (VoC) Voice Of The Customer feedback solution provides every stakeholder on your team the insights they need to deliver the customer experience that make customers return and refer others.
3 Reasons Why Brands Need To Hear The Voice Of The Customer
Benefits & Features
An enjoyable survey experience every time
We're all used to boring surveys that don't engage customers, so we set out to change that by creating an experience for the participant that is enjoyable, fast and designed with the mobile user in mind. That's fresh thinking!
Since over 60% of our surveys are completed using a mobile device, we built our survey platform with mobile in mind first then adapted it to desktop.
The result is an experience that ensures that your survey participants can read the questions easily, answer them accurately and enjoy the survey experience from start to finish.
Every brand has a specific customer demographic which is why we offer 3 options to best reach your customers.
1. Traditional web-based survey using a custom URL.
2. Mobile link delivered to your customer's mobile devices so they can complete the survey on their device.
3. Survey completion by way of SMS text.
Close The Feedback Loop, Take Action & Drive Loyalty
Build a culture of gratitude, celebration and service excellence by recognizing employees who deliver above employee behaviours and empowering your stakeholders with the immediate information they need to salvage your brand's operation.
Our Instant Alerts deliver pertinent information to the stakeholder's mobile device or desktop within seconds of the customer completing the survey to help them "Rescue" customer relationships. "Rave" about great employees and personalized emails to "Thank" customers.
Positive Online Review Generation
When a customer provides you with a great rating, why not take advantage of it.
We can provide the process to proactively reach out to your top rating customers with an online review request for the specific location they visited.
No brand is the same, nor is its culture so one-size reporting doesn’t work!
We custom build the type, look, feel and frequency of reporting you need for all levels of your organization.
Once built, our dashboards allow stakeholders to monitor their specific KPI's, anytime and anywhere, using desktop or mobile devices.
To ensure your stakeholders get the insights they need to drive the business forward, we can deliver the interactive dashboard reporting by way of secure portal login, secured scheduled email or secure weblink.
No one-size fits all approach here! We custom build the type, look, feel and frequency of reporting you need for all levels of your organization. Once built, our dashboards allow stakeholders to monitor their specific KPI's, anytime and anywhere, using desktop or mobile devices.
Every Marketer knows the value of customer email addresses ... so let us collect them for you.
Our non-intrusive customer opt-in process will help add thousands of customers' email addresses to help you drive revenue. Our process can let your customers choose the type of relationship they want, the topics they want to hear about, and the frequency they want to hear from you.
Real-Time Dashboard Reports
Need more info? We're here for you when you need a one-off report or we can schedule repeated reports to be delivered when you need them.